Field services

Broadcast Australia has built a well-earned reputation from our customers for the quality, capability and dedication of our field services personnel.

We employ a specialist team of broadcast trained field resources, including field technicians, maintenance specialists and support staff all strategically deployed across the country in 24 maintenance points of presence. All  are direct employees of Broadcast Australia ensuring that we are able to directly control their work and priorities of our customers.

Our field teams are trained and experienced in the operation and maintenance of all the equipment in the network and continue to receive specialised training from our internal team of qualified trainers.

Broadcast Australia recognises the need to recruit and train the next generation of Field Service Technicians. Taking a leadership role in the industry, we have established a successful Apprenticeship Training Scheme. This scheme has already qualified 17 new technicians ensuring Broadcast Australia has experienced technicians into the future.

 

 

This core Field Service team is sustained in their preventative maintenance and fault response activities by our own specialist engineering and support teams including, antenna systems, power and buildings, structural engineering, rigging, RF transmission and civil engineering.

Our on the ground teams are also supported by 520 trained local first-in maintainers and a large network of local specialist subcontractors including High Velocity Air Conditioning specialists, Emergency Power Plant repairer/maintainers, electricians, Programmable Logic Controller specialists, plumbers and security. Together, these key personnel maintain the 622 sites at which Broadcast Australia operates, responding 24/7 to maximise availability of services.

Highly skilled maintenance

Broadcast Australia’s minimal impact policy ensures the network operates at high levels of availability through the use of highly skilled maintenance techniques in difficult geographic locations and harsh climatic conditions. These include:

  • Skilled and trained field services team members located across the country to enable immediate response to repair faults that may occur on customers’ services;
  • A maintenance programme developed in conjunction with customers; looking at business needs and formulating a comprehensive schedule for maintenance around these requirements; continual analysis of preventive maintenance schedules to eliminate faults where possible; and
  • Regular checks on towers, masts, poles, antenna mounts, feeder supports, trays and other attachments to alert the field services team to corrosion or mechanical fault.

Broadcast Australia’s tailor-made solutions packages encompass:

  • Fault management and disaster recovery;
  • Identification and response to faults;
  • Analysis and recommendations for future fault prevention;
  • 24/7 callout response for service restoration;
  • Network risk analysis and risk management;
  • Maintenance consultancy services;
  • Analysis, identification and recommended solutions to optimise networks, systems and equipment performance;
  • Transmission infrastructure, systems and equipment maintenance;
  • Planned maintenance of network equipment for optimal performance and fault prevention;
  • Management of site access; and
  • Data collection.

Our expertise covers the maintenance of a wide range of communications equipment:

  • Television – VHF, UHF, DBS, satellite, cable;
  • UHF/VHF communication systems;
  • Microwave radio systems;
  • Cellular equipment;
  • Multiplexer equipment including interfaces;
  • Voice and data networks;
  • Encryption and pay TV;
  • Multi-point distribution systems – MMDS, MDS, MVDS, LMDS, LMVDS;
  • AC/DC power systems;
  • Site infrastructure maintenance; and
  • Fibre optical and satellite distribution systems.